Guarantee of confidence when buying used cameras
The contents of this page “at a glance”:
- Many of the items we offer are workshop-checked and overhauled *.
- In addition to the statutory warranty of 12 months, you receive a real guarantee * on the services of the workshop - i.e. a functional commitment for 12 months.
- 30 days return option (right of withdrawal)*
We sell 95% of the used cameras and lenses on the Internet.
Das Online-Geschäft unterscheidet sich natürlich vom stationären Handel, also dem Gebrauchtkamera-Kauf im Ladengeschäft und baut besonders stark auf
Fairness und Vertrauen.
This includes a trusting relationship on both sides.
All cameras, lenses and photo accessories that we buy are first checked "on sight" for their functionality.
5 good reasons why you can buy from us with confidence:
- 100% very good ratings e.g. on ebay are certainly well founded.
- Our service status is rated “above average” by ebay.
- Our defect rate is only 0.37% (as of December 2020).
- The return rate for fixed price offers is a low 2.85%.
- These values speak for themselves, but because we sell used old cameras and photo accessories that are usually older than 25 years, usually even 40-50 years old, these are absolute dream values, for us as sellers and for you as buyers.
- Point 1 should stay that way.
- We stand by errors or problems with the goods, undetected defects or other anomalies that may only emerge after you have received the goods. Of course, such cases are annoying, but not inevitable. We sell old, classic cameras.
- In any case, with your constructive help, we will create a customer-friendly balance and work with you to find a good solution.
- Your statutory consumer rights remain unaffected.
- I can be reached by phone and email from Monday to Friday from 9:00 a.m. to 6:00 p.m. and will respond at short notice.
- You can pay via PayPal and thus also enjoy PayPal buyer protection.
We buy and sell cameras and lenses in an age-appropriate, outstanding condition that is worth preserving.
Overview of the "classic cameras" seal | ||||
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description | 30 days "trust guarantee" | exceptional top condition | including revision | maintenance | repair | including revision | maintenance | repair at Leica |
30 days return policy | ||||
"Visual inspection" of the essential functions | ||||
advanced exam
by an experienced specialist workshop
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serviced | repaired item *
by experienced specialist workshop
|
(at Leica Consumer Care in Wetzlar) |
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Guarantee | 12 months | 12 months | 12 months | 12 months |
Guarantee | 12 months - on those in the Item description listed work of the workshop | 12 months - on those in the Item description listed work of the workshop |
All information on returns and revocations (according to the right of revocation) refer to distance selling, i.e. mail order, e.g. via ebay or our online shop.
*We grant a retailer's guarantee for products marked accordingly.
Warranty conditions:
In addition to the statutory warranty rights (warranty) to which you are entitled, we grant you 12 Months after purchase, a voluntary dealer guarantee on the goods advertised with the guarantee promise. The period for calculating the warranty period begins with the invoice date. Our guarantee extends geographically to the state of the Federal Republic of Germany. The guarantee is limited to the workshop services listed in the respective item description and can only be claimed by the buyer who purchased the goods directly from us. The guarantee claim cannot be passed on to third parties.>
If during this period errors occur in the workshop services on the goods you have purchased, we will grant you a free repair of the goods within the scope of the guarantee, insofar as it is technical possible and e.g. spare parts are available.
In the event of a warranty claim, please contact us as the guarantor.
Warranty claims are excluded in the event of damage to the goods caused by
- Abusive or improper handling
- Environmental influences (humidity, heat, overvoltage, dust, etc.)
- Failure to observe any safety precautions
- Failure to follow the operating instructions
- Use of force (e.g. hit, bump, fall)
- unauthorized repair attempts
- normal wear and tear
One Claiming the guarantee requires that you allow us to check the guarantee case in advance by sending in the goods. Freight costs and freight risk are to be borne by the customer. Please ensure that the packaging is sufficiently good and that the shipping insurance is correspondingly high. As part of the guarantee process, the return shipment is carriage paid for you and is insured by us.
To apply for the guarantee, you must enclose a copy of the original invoice with the shipment. We ask for your understanding that we can refuse the guarantee service without enclosing this copy of the invoice. Sending the copy of the invoice serves to calculate the guarantee period.
Note:
Your statutory rights in the event of defects are not restricted by this guarantee promise and can be overridden by are available to you free of charge. Any existing statutory warranty rights towards us remain unaffected by this guarantee promise.
If you have any questions about warranty rights and dealer guarantees, the differences and the respective special features, please do not hesitate to contact us.
KONTAKT
Telefon 07181-976 26 26
(Mo.-Fr. 9:00 - 18:00 Uhr)